Your Customer Data Stays Your Customer Data

SolidLeads uses Client Data only to perform the services authorized by the client. SolidLeads does not treat your customer database as a shared marketing asset and does not use it for unrelated campaigns.

Your database remains your business asset. SolidLeads uses it only for the campaign you authorize.

How We Protect Client Data

SolidLeads applies commercially reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of Client Data.

Access to Client Data is limited to the people and service providers who need it to perform the authorized services, and those parties must be subject to confidentiality, data-use, and security obligations.

• Access controls — Client Data is restricted to authorized personnel and service providers who need it to perform the services.
• Encryption in transit and at rest — used where commercially reasonable.
• Confidentiality obligations — personnel and service providers with access must be bound by appropriate confidentiality and security requirements.
• Incident notification — if unauthorized access, use, or disclosure is discovered, the client must be notified without unreasonable delay and no later than 48 hours after discovery.
• Cooperation on remediation — SolidLeads must reasonably cooperate with investigation, remediation, and legally required notices.

Client Data is handled under defined access, confidentiality, and security requirements — not treated as unrestricted internal data.

What Happens to Your Data When the Engagement Ends

SolidLeads does not continue using Client Data after the services are completed or terminated. Upon the client’s written request, Client Data is returned or securely deleted within 10 business days, subject to limited retention where reasonably necessary for legal compliance, billing, dispute resolution, or backup purposes.

• Use stops when the engagement ends — Client Data is no longer used for campaign activity.
• Return or secure deletion — upon written request, data is returned or securely deleted within 10 business days.
• Limited lawful retention — certain information may be retained when reasonably necessary for legal, billing, dispute, or backup purposes.
• Retained data remains protected — retained information cannot be used for unrelated purposes.

Your customer data is not kept for future marketing use after the engagement ends.

SolidLeads does not automatically use a client’s company name, logo, testimonials, campaign results, or other identifying information for its own marketing. Any such use requires the client’s prior written approval.

• Company name and logo — not used in marketing without prior written approval.
• Testimonials — published only with approval.
• Campaign results — not turned into case studies or promotional claims without permission.
• Client-identifying information — remains subject to the same approval requirement.

Your company does not become a public case study unless you choose to approve it.

Client Responsibilities and Consent

SolidLeads relies on clients to provide customer data that has been lawfully collected and to confirm that any required consents or other authorizations for outreach have been obtained.

Clients are also responsible for the accuracy and source of the data they provide and for promptly notifying SolidLeads of any known opt-out or do-not-contact requests.

• Lawful data collection — the client is responsible for providing data collected in accordance with applicable requirements.
• Required consent or authorization — the client confirms that any permissions needed for the authorized outreach have been obtained.
• Accurate customer information — the client is responsible for the accuracy and source of the data provided.
• Opt-out updates — prior or new opt-out requests should be communicated promptly.
• SolidLeads honors opt-outs — customers who opt out are removed from further authorized outreach.

Responsible outreach starts with lawful customer data, clear campaign authorization, and prompt handling of opt-out requests.

Protect Your Customer Relationships While Reactivating Your Database

Your customer database is one of your most valuable business assets. SolidLeads reactivates that data for authorized campaigns and limits its use to the services you approve.

Your data. Your customers. Your campaign.